Over de functie

Do you have great communication skills, are you service-oriented and can you do this flawlessly in English? Then this is the right job for you!

Over het werk

As a customer service employee, you are busy with various activities throughout the day. You have strong communication skills and are responsible for ensuring smooth interactions between customers, the factory, and buyers. By gaining knowledge of the products and getting to know your customers better, you provide appropriate advice while continuing to process orders and requests. You also ensure that existing customers remain satisfied by invoicing on time, verifying that everything has gone smoothly, and handling any complaints in a friendly manner.

For this role, we are specifically looking for candidates who are English speakers and have a lot of knowledge about the UK or Ireland. A deep understanding of the culture and communication style of these regions is essential to provide the best possible customer experience.

It is possible to work from home two days a week after completing your onboarding period, which takes approximately 1-3 months.

Wat wij bieden

• A full-time position (Monday to Friday) with a good work-life balance
• A dynamic and supportive team of motivated colleagues
• Opportunities for professional growth through training and development
• A stable and long-term role with the possibility to start immediately
• A hybrid work setup, allowing you to work from home two days a week after onboarding

Wat wij vragen

• You are a English speaker
• You have several years of commercial experience in a similar role
• You have an excellent command of the English language, both spoken and written, as you will be communicating with the British market
• You are proficient in Microsoft Office
• You live in or near Leiden

Over het bedrijf

Develop yourself in this close-knit team and participate in the fun events that are organized within the organization. We are happy to tell you more about the company if you are interested!

Over Luba

Luba is het grootste uitzendbureau voor het MKB. Met de meeste vacatures bij de beste werkgevers is er altijd werk bij jou in de buurt! Na jouw sollicitatie neemt de digitale intercedent contact met je op via WhatsApp. Door het stellen van een aantal slimme vragen komen wij te weten wat je belangrijk vindt in een baan. Daarna gaan we altijd persoonlijk in gesprek om elkaar beter te leren kennen. Solliciteer direct en wij gaan voor je aan de slag!

Wat breng jij als Customer service English